Returns & Refund Policy
At cprintedbox.com, every order is custom-made based on your approved artwork, specifications, and requirements. Because of this, our Returns & Refund Policy differs from standard retail products. This policy explains when returns, reprints, and refunds apply.
Custom-Made Products
All packaging we produce is custom-manufactured to your exact specifications, including size, material, printing, and finishing. As these are made-to-order products:
- We do not accept returns or offer refunds for orders made correctly according to the approved artwork and specifications.
- Custom orders cannot be resold, so cancellations are not accepted once artwork has been approved and production has started.
Order Cancellations
- Orders may be cancelled free of charge only before artwork approval and before production has started.
- Once the digital proof has been approved and the order has entered production, cancellation is no longer possible, as materials and production time have already been committed.
Eligibility for Refunds or Reprints
We want you to be fully satisfied with your order. A refund, reprint, or partial credit may be considered in the following cases:
- The product received does not match the approved artwork or agreed specifications
- The product arrives with a manufacturing defect
- The product is damaged during production due to an error on our part
Refunds or reprints are not offered for:
- Errors in artwork, text, spelling, or design that were present in the file approved by the customer
- Minor variations in colour due to differences between screen display and print (a natural part of the printing process)
- Delays caused by courier or delivery issues outside our control (see our Shipping & Delivery Policy)
- Change of mind after artwork approval or after production has started
Delivery Damage Claims
If your order arrives damaged, please refer to the process outlined in our Shipping & Delivery Policy:
- Report the issue within 7 calendar days of delivery
- Provide clear photos of the outer packaging, internal packaging, and the damaged products
Claims reported after this window may not be eligible for a refund or reprint.
How to Request a Refund or Reprint
To request a refund or reprint, please contact our support team with:
- Your order number
- A description of the issue
- Clear photos showing the problem (where applicable)
Our team will review your request and respond within a reasonable timeframe with next steps, which may include a reprint, partial refund, or full refund depending on the nature of the issue.
Refund Processing
- Approved refunds will be issued to the original payment method used at checkout.
- Refunds are typically processed within 5 to 10 working days after approval, though your bank or card provider may take additional time to reflect the funds.
- If a reprint is agreed instead of a refund, standard production timelines will apply as outlined in our Shipping & Delivery Policy.
Contact Information
For any returns or refund-related questions, please contact:
- 📩 cprintedbox@gmail.com
- 📞 +447879379887
- 📍 London, United Kingdom
Related Policies
For additional information, please review our Shipping & Delivery Policy, Payment Methods & Billing Policy, Terms & Conditions, and Privacy Policy.