Shipping & Delivery Policy
All packaging is produced based on approved artwork and confirmed order details. This Shipping & Delivery Policy explains our production schedule, delivery area, delivery estimates, and other important information for orders placed with cprintedbox.com.
Production Timeline
All orders go into production only after final artwork approval. Typical production timelines are:
- Cardstock packaging: 3 to 4 working days
- Rigid box packaging: 7 to 10 working days
Production timelines may vary depending on order quantity, box style, materials, finishing options, and artwork readiness.
Digital Proof & Production Start
Every order includes a digital proof for customer approval before production begins.
- Once the final proof is approved, the order moves into production shortly after.
- Any changes requested after approval may require a complete reprint at the customer’s expense.
- For select large or premium orders, physical samples may be produced upon request. Physical samples typically take up to 10 working days and are offered when project timelines allow.
Delivery Area
At this time, cprintedbox.com delivers only within London and surrounding areas. We do not currently offer nationwide or international shipping. If you are unsure whether your address falls within our delivery area, please contact us before placing your order and we’ll be happy to confirm.
Delivery Options & Timeframes
We offer flexible delivery options depending on how quickly you need your order. All delivery timelines below are estimated in working days and begin once production is completed.
- Express Delivery — Estimated delivery time: 1 to 2 working days. Recommended for time-sensitive orders.
- Standard Delivery — Estimated delivery time: 3 to 5 working days. Our most commonly selected option, balancing speed and cost.
Total Delivery Time (Production + Delivery)
Total delivery time is calculated as:
Production Time + Selected Delivery Time
Final delivery estimates may vary based on order complexity and courier schedules on the day of dispatch.
Delivery Address Responsibility
Customers are responsible for providing accurate and complete delivery information. cprintedbox.com is not responsible for:
- Delays caused by incorrect or incomplete addresses
- Failed deliveries resulting from inaccurate delivery details
Any redelivery required due to address errors may incur additional charges.
Delivery Damage & Issues
Please inspect your order immediately upon delivery. If damage is identified:
- Report the issue within 7 calendar days of delivery
- Provide clear photos of the outer packaging, internal packaging, and the damaged products
This documentation helps us investigate and resolve delivery damage claims efficiently.
Partial Deliveries
Large or bulk orders may be delivered in multiple drops depending on packaging requirements. We will keep you informed of delivery details in advance.
Delays
cprintedbox.com is not liable for delivery delays caused by events beyond our control, including but not limited to traffic disruptions, weather conditions, or courier delays. We will communicate proactively with you if any delays occur.
Contact Information
For shipping or delivery-related questions, please contact:
- 📩 support@cprintedbox.com
- 📞 +44 7879 379887
- 📍 London, United Kingdom
Related Policies
For additional information, please review our Returns & Refund Policy, Payment Methods & Billing Policy, Terms & Conditions, and Privacy Policy.
Payment Methods & Billing Policy
This Payment Methods & Billing Policy outlines how orders placed with cprintedbox.com are paid for, invoiced, and processed. It applies to all custom packaging orders placed through our website or directly with our team.
Accepted Payment Methods
We accept the following payment methods for all orders:
- Credit and debit cards (Visa, Mastercard, American Express)
- Bank transfer
- Other payment methods as agreed with our support team
All payments are processed securely, and we do not store your full card details on our systems.
Order Confirmation & Deposits
- For most orders, full payment is required before an order is confirmed and moved into production.
- For larger or custom bulk orders, a deposit may be required upfront, with the remaining balance due before dispatch. Our team will confirm the exact terms with you at the time of quoting.
Pricing & Quotes
- All prices are quoted based on the specifications provided, including box style, material, finishing options, and quantity.
- Any changes to specifications after a quote has been provided may result in a revised price.
- Quoted prices are typically valid for a limited period; please confirm with our team if you are ordering some time after receiving a quote.
Invoicing
- An invoice or order confirmation will be issued for every order once payment is received.
- Invoices will include order details, pricing breakdown, and payment status.
- Please retain your invoice for your records, as it may be required for any returns, refunds, or delivery-related queries.
Currency
All prices are listed and charged in British Pounds (GBP) unless otherwise agreed in writing.
Failed or Declined Payments
If a payment fails or is declined, your order will not proceed into production until a successful payment is made. We will notify you if this occurs so the issue can be resolved promptly.
Order Changes After Payment
Once payment has been made and artwork has been approved, changes to the order may not be possible without incurring additional costs or delays, particularly if production has already started. Please refer to our Shipping & Delivery Policy for details on reprints after proof approval.
Refunds
Refunds, where applicable, are handled in accordance with our Returns & Refund Policy. Please contact our support team to initiate any refund request.
Contact Information
For any payment or billing-related questions, please contact:
- 📩 cprintedbox@gmail.com
- 📞 +44 7879 379887
- 📍 London, United Kingdom
Related Policies
For additional information, please review our Shipping & Delivery Policy, Returns & Refund Policy, Terms & Conditions, and Privacy Policy.